You're a successful and competent manager. You meet targets, achieve objectives and spearhead your team effectively. Simply put, you get the job done. But are you getting the maximum from your team? Are you successfully handling negative attitudes and resolving conflict situations? Does your influence reach beyond your team, and is your communication powerful and effective?

Discover how you can develop sophisticated interpersonal competence and reinforce your communication messages across a wide range of situations: both one-to-one and in teams; internally and externally; and in managing your own people as well as in managing upwards and across divisions.

THIS COURSE WILL ENABLE YOU TO:

• Develop a critical awareness of your behavioural style and your perceived image
• Gain an in-depth insight into verbal andnon-verbal communication in the working environment
• Identify and permanently abolish barriers to effective communication
• Master natural assertiveness
• Leverage your influence and impact on your peers and seniors
• Manage and mediate conflict situations and neutralise personality clashes
• Enhance the performance and motivation of your team through a sound grasp of team dynamics of group communication