Modern management demands confident, yet enabling managers - those who have a strong sense of self and the ability to impact positively on others who may have different behavioural styles.

Developing your assertive communication skills will give you the tools to manage your people in the most appropriate manner. You will gain an in-depth insight into the root of negative behaviour in your staff, enabling you to handle tricky situations and "difficult" people capably and effectively. You will also discover how you can best "put your case" in meetings with your seniors, avoid negative confrontation, and achieve successful working relationships with all your clients and colleagues.