Welcome to Excellence currently offers a series of eight training courses covering a range of topics related to customer service. All courses are frequently refreshed so they are bang up to date.

Welcome Host
Welcome Host helps participants to acquire new customer service and communication skills as well as improving their knowledge of local facilities and services

Welcome All
Welcome All recognises that it is the environment which causes problems for many people with mobility or sensory disabilities. The programme provides participants with practical advice and cost–effective ideas to enhance service quality for customers with disabilities and specific needs

Welcome International
Welcome International helps participants to communicate successfully and provide an exceptional customer service experience to international visitors and UK residents from different ethnic, cultural and linguistic backgrounds

Welcome Line
Welcome Line helps participants to communicate effectively on the telephone and via email and acquire the skills needed to convert enquiries into sales

Welcome Host Plus
Welcome Host Plus builds on the knowledge and skills already developed from the Welcome Host programme enabling you to offer customer service at its best

Green Advantage
Green Advantage helps participants to increase their understanding of environmental and sustainable tourism issues and plan practical action to boost business performance