Basic Job Training Door Supervisors
Part 1 – Roles and Responsibilities of Door Supervisors
- The role of Door Supervisors
- Behavioural Standards
- Customer Service Skills
- Health & Safety at Work
- Civil and Criminal Law
- The Law in Relation to Licensing
- Equal Opportunities
- Young Persons
- How to Comply with Regulations as a Door Supervisor
- Searching People
- Eviction
- Offensive Weapons
- First Aid
- Emergencies
- Drugs
- Arrest
- Incident Recording and Scene Preservation
Part 2 – Conflict Management for Door Supervisors
- Introduction to Communication Skills and Conflict Management
- Self-awareness
- Avoiding Conflict
- Effective Communication and Customer Service Skills
- Recognising and Defusing Conflict
- Maintaining Space
- Defusing High Risk Conflict
- Resolving Conflict
- Learning from Conflict