Basic Job Training Static & Patrol (RETAIL)
Part 1 - Knowledge based training and assessment
This section of the course covers the following topics:
- Role and responsibilities of security officers
- Customer care and social skills
- Fire safety
- Health and safety
- Dealing with incidents and emergencies
- The Law (civil and criminal)
- Procedures for the control of keys and equipment
- Assignment instructions
- Reporting
This above listed modules are typical of the static & patrol training, however the retail BJT program is slightly different to allow for specific retail duties and problems.
Part 2 - Conflict Management & Communication Skills
Practical scenario based training and assessment
This section of the course covers the following topics:
- Communication skills
- Conflict management
This is further broken down in to the following modules:
Conflict Management:
- Assessing & Reducing Risk
- Self Awareness
- Proactive Service Delivery
Communications Skills:
- Communications Skills
- Signalling non Aggression
- High Risk Conflict
- Resolving Conflict
- Post Incident Considerations
