Delivered over 1 or 2 days, we can tailor a course that meets your needs and specific industry from the Maybo core package. The course is designed as a scenario based course and is very "hands-on". Scenarios will take up 50-75% of the training and will involve play role acting in heated situations. Naturally, we try to make the scenarios as realistic as possible and strong language and verbal abuse is part of this which is something you should be aware of at the time of the course.
This course is well suited to anyone that deals with people on a day-to-day basis such as sales representatives, managers and pub staff etc.
Secssol Training have devised a course in light of the new legislation regarding construction waste management, or namely “Site Waste Management Plans” (SWMP).
The course covers briefly the requirements of the Site Waste Management Plans and what you (as construction companies) should consider.
The time has arrived to introduce these measures and systems into your normal daily working practices. Necessary measures are that you should now be finding suitable training for your site managers and those responsible for managing the sites waste handling.
Secssol Training are able to provide training in Site Waste Management Plans on site. Being delivered in a half-day session for anything up to 24 candidates on site.
The aim of the course is to impart knowledge onto the candidates in order to bring their legislative knowledge up to date and offer a basic understanding of how to implement a simple SWMP without making it over-complicated.
Our trainers have years of experience in delivering courses ranging from 1 hour sessions to small audiences to delivering 4-day intensive training courses to audiences in excess of 30 candidates.
Minimum bookings are for 3 candidates, however dates are flexible.
If you need further information or would like book a place on this training course, please contact us on 0151 510 1442 or email info@secssol.co.uk.
Basic Job Training Static & Patrol
Part 1 - Knowledge based training and assessment
This section of the course covers the following topics:
- Role and responsibilities of security officers
- Customer care and social skills
- Fire safety
- Health and safety
- Dealing with incidents and emergencies
- The Law (civil and criminal)
- Procedures for the control of keys and equipment
- Assignment instructions
- Reporting
This above listed modules are typical of the static & patrol training, however the retail BJT program is slightly different to allow for specific retail duties and problems.
Part 2 - Conflict Management & Communication Skills
Practical scenario based training and assessment This section of the course covers the following topics:
This is further broken down in to the following modules:
Conflict Management:
- Assessing & Reducing Risk
- Self Awareness
- Proactive Service Delivery
Communications Skills:
- Communications Skills
- Signalling non Aggression
- High Risk Conflict
- Resolving Conflict
- Post Incident Considerations
Basic Job Training Static & Patrol (RETAIL)
Part 1 - Knowledge based training and assessment
This section of the course covers the following topics:
- Role and responsibilities of security officers
- Customer care and social skills
- Fire safety
- Health and safety
- Dealing with incidents and emergencies
- The Law (civil and criminal)
- Procedures for the control of keys and equipment
- Assignment instructions
- Reporting
This above listed modules are typical of the static & patrol training, however the retail BJT program is slightly different to allow for specific retail duties and problems.
Part 2 - Conflict Management & Communication Skills
Practical scenario based training and assessment This section of the course covers the following topics:
This is further broken down in to the following modules:
Conflict Management:
- Assessing & Reducing Risk
- Self Awareness
- Proactive Service Delivery
Communications Skills:
- Communications Skills
- Signalling non Aggression
- High Risk Conflict
- Resolving Conflict
- Post Incident Considerations
Basic Job Training Door Supervisors
Part 1 – Roles and Responsibilities of Door Supervisors
- The role of Door Supervisors
- Behavioural Standards
- Customer Service Skills
- Health & Safety at Work
- Civil and Criminal Law
- The Law in Relation to Licensing
- Equal Opportunities
- Young Persons
- How to Comply with Regulations as a Door Supervisor
- Searching People
- Eviction
- Offensive Weapons
- First Aid
- Emergencies
- Drugs
- Arrest
- Incident Recording and Scene Preservation
Part 2 – Conflict Management for Door Supervisors
- Introduction to Communication Skills and Conflict Management
- Self-awareness
- Avoiding Conflict
- Effective Communication and Customer Service Skills
- Recognising and Defusing Conflict
- Maintaining Space
- Defusing High Risk Conflict
- Resolving Conflict
- Learning from Conflict
CCTV PSS
Knowledge and practical based training and assessment (30 hours)
- Role and responsibilities of CCTV operator and other CCTV staff
- Codes of practice, operational procedures and guidelines
- CCTV equipment and its operation
- Control room communications and access control
- Legislation
- Dealing with incidents
- Surveillance techniques
- Fire and emergency procedures
- Health and safety
We are able to offer (subject to time restraints) through our fully qualified NVQ Assessor, a bespoke mentoring service and countersigning service which will assist your A1 candidates to achieve their A1 qualification in Security.
Having a close link with a college within Central England area, we are able to provide countersigning of A1 Candidates assessments, and a mentoring & guidance service.
Countersigning
Each A1 candidate must have a countersignature for each assessment they carry out with one of their candidates.
A counter signer can be difficult to find if your company only has one A1 candidate being processed through the qualification.
We can offer this service at competitive cost on a monthly basis where one pre arranged visit will bring all candidates assessments up to date.
Without correct countersignatures present on all assessments carried out by your A1 candidate this may result in his/her portfolio being rejected at the verifying stage and can delay his/her qualification being awarded.
Mentoring & Guidance
Mentoring of the A1 candidate is an essential element for successful completion and qualification.
We are able to offer candidate mentoring and guidance to ease the process and understanding of the NVQ qualification.
We are able to arrange Standardisation Meetings at a centrally located college which are critical to complete the A1 portfolio in order to qualify.
This advice and consultancy service is available on a monthly retention basis where prices are available on request.
Providing Security Services NVQ Level 2 (1875)
The standards within this NVQ are intended for people who are employed in the security industry, involved in security and loss prevention. The suite of standards recognises six significant occupational areas associated with this employment sector.
The occupational areas covered by these standards are:
-
Static and patrol guarding
-
5 mandatory units plus 2 optional units plus 1 compulsory unit
-
Events security
-
5 mandatory units plus 1 compulsory unit
-
Door supervision
-
5 mandatory units plus 1 compulsory unit
-
Retail security
-
5 mandatory units plus 1 compulsory unit
-
Reception security
-
5 mandatory units plus 1 compulsory unit
-
CCTV operation
-
5 mandatory units plus 1 compulsory unit
Duration: Dependent upon candidates comfortable pace (approx 6-18 months)
Certification: City & Guilds
· Delivery at your workplace
· Costs fully inclusive except where tutor travel/overnight accommodation costs apply.
SIA -ACS
Approved contractors are demonstrably committed to customer service and the compulsory licensing of their staff. This means their customers can rest assured that every private security operative deployed on their premises will be working within the law (unless the SIA have withdrawn the company's authority to deploy staff whose licence applications are pending, which can be checked via the public Register of Approved Contractors).
We are able to work with you to gain the evidence and ensure systems are in place to prepare your company for the ACS audit. Having success in achieving this accreditation for previous clients, the amount of work required is purely dependent on the systems already in place and the audit trail available.
ISO 9001:2000
Consultancy in achieving your ISO 9001:2000 accreditation is available with the aim to prepare your company for the audit to achieve certification. Again, we are able to work with you to put systems in place and begin creating audit trails to improve the efficiency of your business and to hold the coveted ISO Quality Mark. Again, the amount of work required is purely dependent on the systems already in place and the audit trail available.
