Our Conflict Management and Communications Skills training course is designed by Maybo who are world leaders in the field. Our courses are the same that are delivered to the NHS and the Local Police Enforcement Authorities including Community Support Officers.
Delivered over 1 or 2 days, we can tailor a course that meets your needs and specific industry from the Maybo core package. The course is designed as a scenario based course and is very "hands-on". Scenarios will take up 50-75% of the training and will involve play role acting in heated situations. Naturally, we try to make the scenarios as realistic as possible and strong language and verbal abuse is part of this which is something you should be aware of at the time of the course.
This course is well suited to anyone that deals with people on a day-to-day basis such as sales representatives, managers and pub staff etc.
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