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C Data's Support Services
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C Data Services Limited
C Data have been assisting computer users to get the best out of their systems since 1986. It has based its approach on the highly skilled technical ability of well qualified staff.

The company prides itself on its expertise in leading edge technologies and in its ability to deliver high quality, cost effective support services. 
By C Data Services Limited
Published on 04/4/2008
 
The company prides itself on its expertise in leading edge technologies and in its ability to deliver high quality, cost effective support services.

To create economic value for shareholders, customers and staff alike through the provision of IT Support Services designed to meet Clients' business needs incorporating the planning and implementation of:

• Systems Integration
• System Security and Data Protection
• Supply, configuration and Installation of Equipment and Software
• Training of Administrators and Users

Targeted Support
C Data can provide first line support for the user experiencing the problem and/or a second line support where additional technical resources are provided to supplement internal staff with support enquiries filtered through nominated users.

Monitoring and Pre-Emptive Support
A key element for our support services is to identify problems before they become serious. This is achieved through a mixture of regular site visits, remote access to key servers and implementing monitoring software which, on specific events, automatically trigger e-mails and pagers for C Data's attention.

Security
C Data aim to maintain Internet facing systems to the standards laid down by the Data and Network Security Council in their "Internet System Security Standard". (INSECS). Optional certification to this standard is available.

Housekeeping and System Management
Support agreements include undertaking specific tasks on behalf of the client and an agreed strategy for regular tasks on a daily/weekly/monthly or quarterly basis.