CBPM Limited

CBPM Ltd works with front line staff and and senior management in a quest to improve Customer Service standards. The training is designed to produce a depth of understanding of the skills and attitudes required to deliver excellent Customer Service, from internal mechanisms both within organisations and the individuals working there, to external delivery.

We aim to provide long lasting results, so that staff are comfortable and confident to deal with whatever situation may come their way.

Published on 04/2/2008

CBPM Limited facilitates training both by in - company and open courses, to address the broad fundamentals, and finer detail of exemplary Customer Service.

Telephone Skills for Customer Service
The telephone is an intimate means of communication, which magnifies everything we say and do.
Providing exemplary customer service over the telephone can be a matter of training in the required skills to augment capability and attitude.

Reception to Perfection
An excellent Receptionist is one of the most valuable resources for any business or organisation. Reception to Perfection deals with the essential skills necessary to represent the organisation to the best possible effect, providing new, existing and internal customers with a first class service.

Professional Telephone Sales Techniques
This course equips delegates with an understanding of how the telephone works in a sales capacity, how to use it to optimum advantage and the process for any sales call.

Developing Assertiveness Skills
This course provides strategies to communicate with increased confidence and to present our selves more assertively.

Customer Care
This course is a thorough exploration of good communication, including verbal and non – verbal messages, what makes customers feel appreciated, asking the right questions and actively listening to the answers.