Overview

The Telephone Selling Skills course introduces the participants’ to the essential components for successful telephone selling and cold calling.

The workshop provides the participants with the skills, techniques and models to manage their telephone selling activities and deliver positive results.

Who Should Attend

The workshop is appropriate for any one who has to sell ideas over the telephone or gain the client’s commitment to a meeting where they can present an idea or strategy.

Aims

To increase the participant’s ability to manage a two-way telephone conversation in order to effectively convey an idea and receive feedback.

To effectively gain the clients agreement to a meeting in order to carry out a fact find or deliver a strategy presentation.

Objectives

- Build positive rapport with clients through the use of good interpersonal skills

- Understand different types of questions and when to use them to effectively manage client calls

- Plan & prepare for a successful telephone sales call

- Effectively structure the call in order to communicate the message in a logical and persuasive manner.

Content

- Client psychology

- Stimulating interest

- Content

- Planning structure

- Questioning & listening

- Directing the call

- Handling questions and objections

- Closing/gaining commitment