T & T Training was launched in 2000 to offer telephone and technology (T & T) training to meet the demands of the growing call centre and help desk market.
Since then, we have developed and grown into a renowned training consultancy dedicated to providing customer focused training for all customer facing staff. This includes business to business, business to customer and internal customer training.
Our clients range from public sector organisations such as councils, charities, educational establishments and public services, to international blue chip companies in many industry sectors.
T & T Training - We are dedicated to providing customer service training, which means we guarantee a first class programme, delivered by experienced specialists, every time.
Our courses are informal and highly participative with plenty of opportunities for open discussion.
Our customer service training courses look at the skills neccessary for effective customer communication, whether face to face, via the telephone, email or letter.
Our supervisory skills courses provide delegates with the key skills needed to perform as an effective supervisor or team leader.
Open course in Great Customer Service
This highly participative course is designed for anyone who has regular customer contact (either face to face or on the telephone) and wants to develop their skills in delivering excellent customer service.
This open course offers an affordable solution to businesses that require a smaller number of staff to be developed, whilst still benefiting from the expertise of our highly skilled customer service trainers...
course content:
What is customer service?
Identifying your customers and their expectations
Postive steps to excellent customer service
The importance of communication in the service delivery process
Barriers to communication
Projecting a professional first impression
Making the most of your voice
Using body language
Building rapport
Telephone ettiquette – the do’s and don’ts
Tips for effective call handling
Active listening and questioning skills
Handling complaints and difficult customers
Personal action planning
and more...
Price: £325.00 plus VAT (includes lunch and light refreshments)
Visit site: Customer service training courses