T & T Training - We are dedicated to providing customer service training, which means we guarantee a first class programme, delivered by experienced specialists, every time.

Our courses are informal and highly participative with plenty of opportunities for open discussion.

Our customer service training courses look at the skills neccessary for effective customer communication, whether face to face, via the telephone, email or letter.

Our supervisory skills courses provide delegates with the key skills needed to perform as an effective supervisor or team leader.

Open course in Great Customer Service
This highly participative course is designed for anyone who has regular customer contact (either face to face or on the telephone) and wants to develop their skills in delivering excellent customer service.

This open course offers an affordable solution to businesses that require a smaller number of staff to be developed, whilst still benefiting from the expertise of our highly skilled customer service trainers...

course content:

 What is customer service?
 Identifying your customers and their expectations
 Postive steps to excellent customer service
 The importance of communication in the service delivery process
 Barriers to communication
 Projecting a professional first impression 
 Making the most of your voice
 Using body language 
 Building rapport
 Telephone ettiquette – the do’s and don’ts
 Tips for effective call handling
 Active listening and questioning skills
 Handling complaints and difficult customers 
 Personal action planning
 and more...

Price: £325.00 plus VAT (includes lunch and light refreshments)


Visit site: Customer service training courses