All our training conflict courses assist participants in understanding why people get themselves into conflict and how to positively manage that behaviour and based on sound psychological principles.

Conflict on the Phone
This conflict management course benefits individuals and teams who have to deal with conflict and difficult people in their workplace.

Conflict on the Phone
This course will improve the telephone skills of staff having to deal with customer complaints or deliver difficult messages over the phone.

Lone Working
This course is for those that are potentially in their 'firing line'. It focuses on controlling personal risks and defusing anger before it escalates into aggression.

Personal Safety
This training course about what can be done to prevent and minimise the effects of violence and aggression in the workplace.

More info about conflict courses