Help with delivering a better computer service for your business

Answer appointed to unlock knowledge for cost and process efficiencies

Capita Financial Group has appointed technology strategists Answer Consulting to spearhead a structured knowledge transfer programme for its IT team.  The anticipated benefits of the Mindswap^® programme are to reduce the business risk, realise cost efficiencies by managing down contractors and provide further motivation to the in-house teams through improved learning.

Through a series of workshop sessions over nine months, members of the Capita Financial Group IT team will ‘mind-swap’ to extract and share critical understanding.  The process, recognised by the Institute of IT Training for the way it addresses business risk and competitive agility, will also ensure that new team members are fully immersed in departmental know-how to maximise value.  Mindswap will also help Capita Financial Group reduce the use of contract staff realising cost efficiencies.

“The process of mind-swapping seems obvious to ensure knowledge is shared, but busy teams and post merger organisations often need a fresh pair of eyes to steer them,” states Lindy Wainwright, Programme Manager for Knowledge Transfer and Principal Consultant at Answer Consulting.  “Mindswap was founded in IT and formalises an active learning approach building technical and system knowledge without adding workload to in-house experts.  With structured learning and a specialist knowledge transfer programme in place, a more confident team can be built to support business objectives.”

A by-product of the Mindswap programme will be the creation of a knowledge repository that will provide an ongoing reference point for future incident resolution or for new joiner induction.

Quality training and consultancy in South East England

The IT Service provides tailored training and consultancy services, in Microsoft Office, focussing on Microsoft Access and Microsoft Excel.

We do not run public scheduled courses, therefore every course is tailored to the exact needs of the client, using their own files and data.

Under the Government Patronage of the IT Authority of Oman and ICT directors from across the Middle East will share roundtable and focused streams on security integration and technical sessions.